NBHK SLA

 

Network Box HK SLA

(Service Level Agreement)

 

The purpose of the Service Level Agreement (SLA) is to define the services, responsibilities of both Network Box and the customer, the methods of service delivery, the process of problem resolution, and the scope of the different levels of support.

 

Network Box offers different SLAs to suit your organizational needs.

 

 

Annual Subscription

Please download the relevant SLA for more detail and T&Cs:

Standard SLA Extended SLA Mission Critical SLA
SOC Support: Unlimited user support for remote configuration changes during business hours. SOC Support: 24 hour unlimited user support for remote configuration changes. SOC Support: 24 hour unlimited user support for remote configuration changes.
On-Site Support: 4 hour response time during business hours. On-Site Support: 4 hour response time during business hours. On-Site Support: 24 hour on-site support
Download Standard SLA Download Extended SLA Download Mission Critical SLA

 

 


 

 

Monthly Subscription

Please download the relevant SLA for more detail and T&Cs:

SME Standard SLA Premier SLA Premier 24 SLA
SOC Support: Unlimited user support for remote configuration changes during business hours. SOC Support: 24 hour unlimited user support for remote configuration changes. SOC Support: 24 hour unlimited user support for remote configuration changes.
On-Site Support: 4 hour response time during business hours. On-Site Support: 4 hour response time during business hours. On-Site Support: 24 hour on-site support
Download SME Standard SLA Download Premier SLA Download Premier 24 SLA