Contacting Support

FAQ & Announcements

Answers to many questions asked can be found in the FAQs while any important announcements such as new features of the Network Box can be found in the Recent Announcements. If you cannot find the answer to your question using these resources, please don't hesitate to contact the support team.

Ticket System

Click here for the global ticketing system.

Alternative Contact Details

Please be aware that the Service Level Agreement is against the ticket system and all customers are encouraged to use the ticket system; email is not a guaranteed form of communication and is not authenticated.

The support telephone number to call for emergencies is listed on your local country page, as is the email address for your local support mailbox.

Returns

If you need to return equipment, please contact your local Network Box office for the arrangements.